"So it’s just like any other business, some of them will prosper and work."
Mr de Pauw said above a certain amount of investment clients want the human factor in the advice they receive.
Article continues after advert
He said: "When I put my life savings into something, I do want someone to actually talk to. Having a hybrid model, for me, is really giving the option to the client of how they interact with us. I don’t think it’s up to us to say you should do this or that.
"Giving a seamless, multichannel and multilinear way of clients to interact with us and get advice is really the future for our industry."
rachel.mortimer@ft.com
What do you think about the issues raised by this story? Email us on fa.letters@ft.com to let us know.
Page 2 of 2
