Davies additionally pointed to examples of where ChatGPT has been used well in the marketplace, such as being used to increase client engagement support.
He also pointed out “you can look at data points and ask the chatbot to pull out an excel spreadsheet across these demographics of clients and this age group”.
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However, he cautioned that it has to be highly trained, and highly cyber secure.
This was an ideal shared by Smith who stated that chatbots could be used well by the industry if they were used “in a walled garden”.
tom.dunstan@ft.com
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