Paymentshield has launched its “refer and protect” proposition, allowing an immediate automated quote to be sent digitally to clients.
The referral proposition has been developed to help advisers who are time poor or do not have general insurance permissions but still want to ensure their clients receive protection for their home.
Paymentshield distribution director, Emma Green, said: “The launch of Refer and Protect is the latest addition to the range of support and technology we provide to the intermediary market.
“With consumer duty having brought the need to avoid foreseeable harm to the fore, many advisers and distributors are focusing more on general insurance and ensuring it is offered in a way that enhances the customer experience.
“Our new automated quote and integration capabilities mean we now have an array of options that can help advisers efficiently accommodate their customers’ insurance needs and preferences while also growing their business.
“This launch is all about empowering our partners to ensure they can seamlessly and digitally protect every single one of their clients when they don’t have time to do it themselves.
“While, to maximise conversation, we would always encourage a telephone referral over online, we recognise that sometimes clients don’t want to speak to someone over the phone and would prefer to finalise in their own time, confident that it’s a quality policy.”
The firm said the proposition means advisers now have a digital solution which enables them to either refer clients to a team of Paymentshield’s in-house insurance specialists to receive advice on a chosen date and time, or provide an instant automated quote to clients by email or text.
Advisers are also able to track referrals via a user interface, which separates both telephony and online referrals into key milestones.
For example, for phone referrals, users will see: call arranged, customer contacted, customer quoted, and the final outcome.
This means advisers can see exactly where each client is in the customer journey, giving them confidence that their client is being looked after.
tom.dunstan@ft.com
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