On that note, Wibberley would just like everyone to be more open; for underwriters and advisers to talk together more to help speed up the process. This could be on anything from the detail of a bit of question wording that unnecessarily trips the adviser up every time, to a much broader idea that insurers or advisers might want to test out. “Sharing questions and ideas will help you and help others,” he adds.
“The Access to Insurance work on Explaining Underwriting Decisions that insurers have signed up to implement at the end of the year does this in a big, formal way, but the most value will be in the conversations around all of this.”
Kevin Carr is managing director and Suzanne Clarkson is associate consultant at Carr Consulting & Communications
