This will be achieved through a new ombudsman service for the private rented sector that will provide fair, impartial and binding resolution to both landlords and tenants and reduce the need to go to court.
However, National Residential Landlords Association policy director, Chris Norris, said: “The system that replaces Section 21 needs to fair, workable and sustainable for both responsible landlords and renters.
“That means fixing a broken justice system which too often fails those reliant upon it.
“Tenants are no better served by delays, which increase hardship, stress, and uncertainty, than landlords so we need action from the government, alongside the bill, to ensure all are able to access justice in a timely fashion when they need to do so.”
tom.dunstan@ft.com
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