“We will be writing to [Mr M] to offer a detailed explanation and an apology for the incorrect information we provided, we will also be paying an appropriate amount of compensation for the trouble and upset our error has caused.”
Mr M said he was contacted by ReAssure on Friday (August 16) with a note to say his matter would be resolved this week.
Article continues after advert
alina.khan@ft.com
Page 2 of 2
