Pensions  

Waking up to wake-up pack requirements

  • Describe the history of the open market option.
  • List the Retirement Outcome Review changes.
  • Identify the impact this will have on advisers.
CPD
Approx.30min

A provider cannot choose not to send these packs because advisers don’t want them to be sent, or even because a customer has asked not to receive them anymore.

This means advised customers will soon be receiving a recommendation to seek guidance or advice to understand their retirement options, even though they are already receiving advice.

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That recommendation arguably makes some sense in relation to all the wake-up packs issued in accordance with the age-based triggers.

The recommendation to seek guidance or advice will look much stranger when issued to a client who is accessing their pension saving for the first time – one of the circumstances where the wake-up pack will have to be issued going forwards, and where that client will just have received specific advice on their chosen course of action.

This recommendation to customers to take generic guidance, even when a provider knows that advice specific to that individual’s circumstances has just been given, feels like a risk.

Gareth James is head of technical at AJ Bell

CPD
Approx.30min

Please answer the six multiple choice questions below in order to bank your CPD. Multiple attempts are available until all questions are correctly answered.

  1. Since the Finance Act of 1975, savers have been able to do what?

  2. According to the author, the most significant intervention came in which year when the then FSA introduced a new requirement?

  3. There were four bits of information that had to be provided with the wake-up letter. Which out of the four below is incorrect?

  4. The changes that the FCA's Retirement Outcomes Review will bring later this year can be broken down into...?

  5. From November, at which age will clients receive their first wake-up pack?

  6. The author describes the calendar for issuing wake-up packs as much more what?

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You should now know…

  • Describe the history of the open market option.
  • List the Retirement Outcome Review changes.
  • Identify the impact this will have on advisers.

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