The ombudsman therefore ruled that Miss K’s complaint should be upheld and that Landmark Mortgages should increase its offer of compensation to £500 and agree an affordable way of making up the missed payment.
Additionally, it directed that Landmark should also not report the miss payment as arrears on Miss K’s credit file in the meantime.
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In response, a spokesperson for Landmark Mortgages said: “Landmark has never disputed any of the customer’s complaints, agrees with the findings of the FOS, and will act accordingly.
“We apologise again to this customer for the poor service they received.”
tom.dunstan@ft.com
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