Consumer duty  

Royal London pledges adviser support around consumer duty

On December 31 last year, Royal London consolidated its legacy Royal Liver Sub Fund and Phoenix Life Assurance Sub-Fund into the Royal London Open with-profits funds, after approval from the High Court. 

This followed the consolidation of three other closed with profits funds into the Royal London Open Fund last year. 

Article continues after advert

O’Dwyer, added: “In 2022 we concluded our programme to simplify our business. As a direct result, Royal London has been able to increase the value of our long-standing customers’ policies by £675m in total through the consolidation of closed with-profits funds.

"We have also successfully modernised many elements of our business, introducing more efficient digital services for over 4mn customers whose policies have been moved onto enhanced systems."

simoney.kyriakou@ft.com